Cancellation & Refund Policy

Cancellation and Refund Policy

Introduction

This Cancellation and Refund Policy outlines the terms and conditions regarding order cancellations and refunds for purchases made on https://www.samikshagupta.com/ ("Website"). By placing an order through our Website, you acknowledge and agree to the terms of this policy.

No Cancellation Policy

At Samiksha Gupta, all sales are final. We do not offer cancellations once an order has been placed. This policy has been implemented due to the custom and artistic nature of our prints and to ensure a streamlined production and fulfillment process.

No Refund Policy

We do not offer refunds for any purchases made through our Website. All sales are final and non-refundable. Before making a purchase, please carefully review your order details, including the artwork selection, size, quantity, and shipping information.

Rationale for Our Policy

Our no cancellation and no refund policy is in place for the following reasons:

  1. Custom Artistic Products: Each print is prepared individually after an order is placed, making it a unique product specifically for you.
  2. Quality Assurance: We maintain rigorous quality control standards to ensure that each print meets our high standards before shipping.
  3. Production Process: Once an order is placed, it immediately enters our production workflow, which cannot be interrupted without causing disruption.
  4. Limited Edition Prints: Some of our artworks are produced in limited quantities, and each sale is accounted for in our inventory management.

Exceptions

While we maintain a strict no cancellation and no refund policy, we recognize that exceptional circumstances may arise:

Damaged or Defective Products

In the rare event that you receive a damaged or defective product:

  1. You must notify us within 48 hours of receiving your order by emailing studiosamikshagupta@gmail.com
  2. You must include clear photographs showing the damage or defect
  3. You must include your order number in your communication

If we determine that the product was indeed damaged during shipping or has a manufacturing defect, we may, at our sole discretion, offer a replacement of the same product. Please note that this is not a refund but a replacement of the same item.

Lost Shipments

If your order has not arrived within the estimated delivery timeframe:

  1. For domestic orders (within India): Please allow up to 14 business days from the shipping date before reporting a lost package
  2. For international orders: Please allow up to 30 business days from the shipping date before reporting a lost package

If your order is confirmed lost (based on tracking information and carrier investigation), we may, at our sole discretion, send a replacement product. This is not a refund but a replacement of the same item.

Change of Mind or Incorrect Selection

We do not accept cancellations or provide refunds in cases where:

  • You have changed your mind about the purchase
  • You ordered the wrong print, size, or quantity
  • You entered incorrect shipping information
  • You no longer want the product for any reason
  • You find the product does not meet your expectations in terms of color, size, or aesthetic appeal

Contact Information

If you have any questions about this Cancellation and Refund Policy, please contact us at:

  • Email: studiosamikshagupta@gmail.com
  • Address: E 45/4 Okhla Industrial Area Phase II New Delhi 110020

Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our Website. Your continued use of our Website following the posting of revised policies means that you accept and agree to the changes.